Sales & Customer Care
Handling a Difficult Customer
This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.
The course content represents a steep learning curve - by the end, you'll be fully prepared to handle inbound sales calls, and become a valuable asset within a wide range of organisations operating in the marketplace.
When done effectively, outbound sales is one of the keys to successful business. This course teaches the full range of skills involved, delving into the psychology involved in a sales call, the nuances of tone and inflection of the voice, building de...
Sales is the lifeblood of every business in the world (any business that wants to make money anyway). So, learning the basics of sales techniques can make you a very attractive candidate in what is a very competitive, cut-throat profession.